Terms of Service

Last Updated: November 6, 2026

Welcome to Silquarvo. These Terms of Service describe the general conditions under which our online store and related customer services are provided.

Silquarvo and silquarvo.com are owned and operated by Chongqing Yilu Food Co., Ltd. By purchasing products through this website, you enter into a transaction with Chongqing Yilu Food Co., Ltd., subject to these Terms and our published policies.

1. Our Services

Silquarvo operates an ecommerce website offering jewelry storage, organization, and display products.

Our services include product browsing, online checkout, order processing, delivery arrangements, and customer assistance for eligible purchases.

2. Customer Responsibilities

You agree to provide accurate information when placing orders and to use our website for lawful purposes.

Customers are responsible for reviewing product descriptions, selected variations, shipping information, and the final order total before completing checkout.

3. Product Information

Products may differ in dimensions, materials, colors, construction, and functionality.

We aim to describe each item accurately. Please consult individual product pages for the features and specifications relevant to your purchase.

4. Orders and Payments

Orders are placed through our online checkout. Available payment methods and applicable charges are shown before payment confirmation.

Transactions are subject to payment authorization, product availability, and applicable verification procedures.

If an order cannot be fulfilled, we will notify the customer and arrange an appropriate refund when required.

5. Shipping Services

Shipping is offered to eligible destinations in the United States, Canada, and Australia.

Orders are typically processed within 1–3 business days. Estimated standard delivery after dispatch is 7–15 business days for the United States and 8–18 business days for Canada and Australia.

Free standard shipping is available on eligible orders of US$29.99 or more. Shipping fees for smaller orders are displayed at checkout.

Estimated delivery windows are not guaranteed arrival dates. Please review our Shipping Policy for full details.

6. Returns, Refunds, and Exchanges

Eligible products may be returned within 30 calendar days after delivery.

Return requests must be submitted to our customer support team before the goods are shipped back.

Approved refunds for eligible returned items are initiated to the original payment method within 5–10 business days after the returned goods have been received and inspected.

Detailed eligibility requirements, shipping responsibilities, and statutory remedies are provided in our Return & Refund Policy.

7. Customer Support

For questions about purchases, shipping, product concerns, refunds, or website services, customers may contact us at service@silquarvo.com.

Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8). We aim to respond to initial inquiries within 1–2 business days.

8. Service Availability

We aim to maintain reliable website functionality and customer services. However, occasional technical interruptions, fulfillment constraints, or external service disruptions may occur.

We will address service issues reasonably and in accordance with applicable obligations to customers.

9. Third-Party Services

Shopify and authorized third-party providers support certain ecommerce, payment, delivery, and other operational functions.

Relevant third-party services may have additional terms or privacy notices governing their independent operations.

10. Privacy and Data Handling

We handle personal information in accordance with our Privacy Policy and applicable privacy requirements.

Information about applicable privacy preferences and consumer requests can be found on our Your Privacy Choices page.

11. Consumer Rights

Nothing in these Terms of Service excludes or restricts mandatory consumer rights, statutory guarantees, or remedies under applicable laws.

Where these Terms conflict with non-excludable consumer protections, the applicable legal protections will prevail.

12. Related Store Policies

These Terms should be read together with the following pages, where applicable:

• Terms and Conditions
• Terms of Use
• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Your Privacy Choices
• Payment & Security

13. Service Updates

We may revise our services or these Terms to reflect changes in operations, website functionality, or applicable legal requirements.

Updated Terms will be published on our website. Applicable rights relating to completed purchases remain protected by law.

14. Contact Us

For questions concerning our services or these Terms, email service@silquarvo.com.