Privacy Policy

Last Updated: November 6, 2026

This Privacy Policy explains how Silquarvo ("we," "us," or "our"), operated by Chongqing Yilu Food Co., Ltd., collects, uses, discloses, and protects personal information when you visit silquarvo.com, place an order, or contact us.

Information We Collect

Depending on how you use our website, we may process:

• Contact information: Name, email address, phone number, billing address, and shipping address.
• Order information: Products purchased, order numbers, transaction details, fulfillment status, and return or refund records.
• Payment-related information: Payment status and limited transaction details received from authorized payment service providers.
• Technical information: IP address, browser type, device information, approximate location, cookies, and website interaction information.
• Customer communications: Information you provide when contacting us or requesting support.

Payment-card information entered during checkout is handled by authorized payment service providers under their applicable security and privacy arrangements.

How We Use Information

We use personal information as reasonably necessary to:

• Process purchases and payments.
• Prepare, ship, and track orders.
• Communicate about purchases and provide customer support.
• Manage returns, exchanges, cancellations, and refunds.
• Maintain website functionality and improve the shopping experience.
• Detect and prevent fraudulent or unauthorized activity.
• Comply with applicable legal and accounting obligations.
• Measure advertising performance and manage advertising preferences where applicable.

Shopify and Service Providers

Our online store is powered by Shopify. Shopify provides ecommerce infrastructure and related services that support our storefront, checkout, and order operations.

We may share information as necessary with authorized payment processors, delivery carriers, fulfillment providers, and customer service providers involved in completing transactions or supporting customers.

These parties may process personal information according to their respective roles, agreements, and privacy notices.

Advertising and AppLovin

Silquarvo uses or may enable AppLovin advertising and measurement services. When these services are active, certain technical identifiers, website interactions, and purchase-related events may be processed for campaign measurement, advertising effectiveness, attribution, and related purposes.

Where required, we will provide applicable consent and privacy choices for advertising-related processing.

We do not list unrelated advertising platforms as services used by this store solely because they are commonly used by online retailers.

Cookies and Similar Technologies

Our website uses cookies and similar technologies for essential website functions, shopping-cart operation, checkout functionality, security, preferences, and, where enabled, advertising measurement.

You can manage certain cookie preferences through your browser or applicable website privacy controls. Restricting essential cookies may affect shopping-cart and checkout functionality.

How We Share Information

We may disclose personal information to service providers that help us operate the business, to comply with lawful requests, to protect customers and our services, or in connection with a legitimate business transaction where permitted by law.

We do not publish customers' personal contact information as part of normal order processing.

International Data Processing

Because we serve customers in the United States, Canada, and Australia and operate through international ecommerce service providers, personal information may be processed or stored outside the country where you live.

Such processing is subject to applicable legal requirements and relevant service-provider safeguards.

Data Retention

We retain personal information for as long as reasonably necessary for legitimate business purposes, including order fulfillment, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.

Retention periods depend on the type of information and the reason it is processed.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, to obtain information about its use, or to object to or opt out of certain processing.

To submit a request, email service@silquarvo.com with the subject line "Privacy Request."

We may request reasonable identity verification before fulfilling a request and may retain information where legally required or permitted.

United States, Canada, and Australia

We handle applicable consumer privacy requests in accordance with relevant laws, including state privacy requirements in the United States and applicable privacy legislation in Canada and Australia.

Additional rights may apply in certain jurisdictions. Please review our Your Privacy Choices page for further information.

Children's Privacy

Our online store is intended for general consumers and is not directed specifically at children. If you believe personal information has been improperly collected from a child, please contact us so we can review the concern.

Security

We use appropriate administrative, technical, and organizational safeguards in connection with our ecommerce operations. However, no online transmission or storage system can be guaranteed completely secure.

Policy Updates

We may update this Privacy Policy to reflect changes in our business practices, service providers, or applicable legal requirements. The revised version will be published on this page with an updated date.

Contact Us

For questions concerning privacy or personal information, contact service@silquarvo.com.