Return & Refund Policy

This policy applies to purchases made through silquarvo.com, operated by Chongqing Yilu Food Co., Ltd.

We want customers to understand the return process clearly before purchasing.

30-Day Return Window

Eligible products may be returned within 30 calendar days after delivery.

To request a return, contact service@silquarvo.com within 30 calendar days of receiving your order.

Return Eligibility

For a standard preference-based return, the item should be:

• Unused, unaltered, and in its original condition.
• Returned with its original packaging and included accessories.
• Safely packaged to prevent damage during return transit.
• Accompanied by proof of purchase.

For jewelry boxes and display organizers, please retain protective packaging until you are satisfied with your order, especially for items containing mirrors, transparent panels, or delicate components.

Non-Returnable Items

The following may be excluded from preference-based returns when clearly identified before purchase:

• Customized or personalized products.
• Gift cards, if offered.
• Items clearly marked as final sale or non-returnable.
• Items damaged by misuse, unauthorized modification, or improper handling.

These exclusions do not limit statutory consumer rights or remedies for defective or misdescribed products.

How to Request a Return

Before sending an item back, please email service@silquarvo.com with:

• Your order number and purchase email address.
• The product you wish to return.
• The reason for your return request.
• Relevant photos or videos where needed to assess an issue.

Our support team will review your request and provide return instructions and the designated return address.

Return Address

Please do not send returns to our registered business address unless our support team specifically instructs you to do so.

The correct return destination will be provided after your request is reviewed. Unannounced returns sent to an unauthorized address may be delayed or difficult to identify.

Return Shipping Costs

Change-of-Mind Returns

If you return an item because of personal preference, an incorrect selection, or a change of mind, you are responsible for the applicable return shipping cost unless otherwise required by law.

Original shipping charges are generally non-refundable for preference-based returns, except where required by applicable law.

Damaged, Defective, Incorrect, or Incomplete Orders

If you receive an item that is damaged, defective, incorrect, incomplete, or materially different from its description, please contact us promptly.

We will review the issue and offer an appropriate remedy, such as replacement, repair where suitable, refund, or another solution consistent with applicable consumer law, without charging you for costs attributable to our error.

Please do not discard the item or packaging before receiving instructions when evidence or carrier investigation may be necessary.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds are initiated to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time to post the refund to your account. Where a refund is legally required without a physical return, we will follow the applicable requirements.

Exchanges

If you would like to exchange an item, please contact us first. Depending on availability and the reason for the exchange, we may offer a replacement or provide return instructions.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Changes and cancellations may be possible before an order enters processing or shipment preparation but cannot be guaranteed afterward. If cancellation is successful after payment, the refund will be issued to the original payment method.

Consumer Rights

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded under applicable laws in the United States, Canada, or Australia. In particular, statutory remedies for faulty goods remain available where applicable.

Contact Us

For returns, refunds, exchanges, cancellations, or damaged-product concerns, email service@silquarvo.com.