Shipping Policy

This Shipping Policy applies to orders placed through silquarvo.com, operated by Chongqing Yilu Food Co., Ltd.

Shipping Destinations

Silquarvo offers shipping to eligible addresses in the United States, Canada, and Australia. Available delivery services may vary by location and product.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Business days exclude weekends and applicable holidays.

Processing time is separate from shipping transit time. Order verification, product availability, peak periods, and other operational circumstances may affect dispatch.

If we cannot process an order within the expected timeframe, we will provide an update when reasonably possible.

Estimated Delivery Times

After dispatch, the estimated standard delivery times are:

• United States: 7–15 business days.
• Canada: 8–18 business days.
• Australia: 8–18 business days.

These estimates do not include order processing time and are not guaranteed delivery dates. Carrier operations, customs procedures, holidays, weather, and remote destinations may affect transit times.

Shipping Fees and Free Shipping

Free standard shipping is available on eligible orders of US$29.99 or more shipped to the United States, Canada, or Australia.

For orders below US$29.99, the applicable shipping charge is calculated and displayed at checkout before payment.

Where another currency is displayed, the applicable threshold and final shipping charge will be reflected at checkout. Any available shipping options and additional charges will be shown before the order is completed.

Shipping Origin and Fulfillment

Orders may be prepared through different fulfillment facilities or shipping partners depending on the product, inventory availability, and delivery destination. We do not guarantee that every order is dispatched from a local warehouse in the destination country.

Order Tracking

When your order ships and tracking is available, a shipping confirmation will be sent to the email address used at checkout.

Tracking information may take time to become visible or update after dispatch. If you require assistance locating your shipment, contact us with your order number.

Split Shipments

Items from the same order may be delivered in separate packages. If this occurs, each shipment may have its own tracking information and delivery date.

Delivery Delays and Lost Packages

If tracking stops updating for an extended period or a shipment appears lost, please contact service@silquarvo.com. We will review the available shipment information and work toward an appropriate resolution.

We do not automatically reject a delivery concern solely because a tracking record shows that the parcel was delivered.

Delivered but Not Received

If your parcel is marked as delivered but cannot be located, please check the delivery area, mailbox, building reception, household members, and carrier information where appropriate. Then contact us so we can review the circumstances.

Address Accuracy

Customers should provide complete and accurate shipping information. If an address needs correction, contact us immediately. Changes may not be possible once an order has entered fulfillment or shipment.

Reasonable additional shipping costs may apply when a shipment must be resent because of incorrect information provided at checkout.

Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, or customs processing. Any charges collected by Silquarvo will be disclosed at checkout. Additional charges imposed by local authorities may apply unless otherwise indicated at checkout or required by law.

Contact Us

For shipping questions, delayed orders, tracking concerns, or delivery issues, contact service@silquarvo.com.