Frequently Asked Questions

Find answers to common questions about shopping with Silquarvo.

Products

What products does Silquarvo sell?

We offer jewelry storage and display products, including jewelry boxes, necklace organizers, earring stands, rotating jewelry displays, and storage units with different compartment designs.

How do I choose the right jewelry organizer?

Consider your jewelry collection, available space, preferred storage style, and the dimensions of the product. Each product page provides information about that particular item.

Are all Silquarvo products made from the same materials?

No. Materials, sizes, colors, finishes, storage layouts, and features vary between products. Please review the individual product description before purchasing.

Do jewelry organizers require assembly?

Assembly requirements vary by product. Some items may be ready to use, while others may require setup. Please check the product page and any included instructions.

Ordering and Payment

How do I place an order?

Select a product, choose the available options, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

What payment methods do you accept?

Available payment methods are displayed at checkout and may vary by region and payment provider.

Can I change or cancel my order?

Contact service@silquarvo.com as soon as possible. Changes or cancellations may be possible before processing or shipping preparation begins but cannot be guaranteed afterward.

Shipping and Delivery

Where do you ship?

We offer shipping to eligible addresses in the United States, Canada, and Australia.

Do you offer free shipping?

Yes. Eligible orders of US$29.99 or more qualify for free standard shipping to the United States, Canada, and Australia. Shipping charges below that threshold are displayed at checkout.

How long does shipping take?

Orders are typically processed within 1–3 business days. After dispatch, estimated standard delivery is 7–15 business days to the United States and 8–18 business days to Canada or Australia.

Delivery times are estimates, not guarantees.

How can I track my order?

When tracking becomes available, shipment information will be sent to the email address used at checkout. Contact our support team if your tracking is delayed or you require assistance.

What if my package is missing?

Contact us with your order number and shipment details. We will review the available tracking and carrier information and help determine an appropriate resolution.

Returns and Refunds

What is your return policy?

Eligible products may be returned within 30 calendar days after delivery. Please contact us within that period to request a return.

Who pays for return shipping?

Customers generally pay return shipping for change-of-mind returns. Where an item is defective, damaged, incorrect, or incomplete due to our error, we will provide an appropriate remedy without charging you for costs attributable to that error.

Where should I send my return?

Do not send products directly to our registered business address. Contact customer support first to receive the designated return address and instructions.

When will I receive my refund?

Approved refunds for eligible returned items are initiated to the original payment method within 5–10 business days after receipt and inspection. Your payment provider may need additional time to post the funds.

Customer Service

How do I contact Silquarvo?

Email service@silquarvo.com. Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), and we aim to reply within 1–2 business days.