Contact Us

Thank you for visiting Silquarvo. Whether you have a question before purchasing or need assistance with an existing order, our customer support team is here to help.

Silquarvo is owned and operated by Chongqing Yilu Food Co., Ltd.

How We Can Help

• Product information, specifications, and dimensions
• Order confirmations and order status
• Shipping, delivery estimates, and tracking
• Damaged, defective, incomplete, or incorrect items
• Returns, refunds, exchanges, and cancellations
• Payment and checkout questions
• Privacy requests and customer service concerns

Customer Service

Email: service@silquarvo.com

Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8).

Response Time: We aim to respond within 1–2 business days. Matters requiring carrier, payment-provider, or order investigation may require additional time.

Existing Orders

To help us locate your order, please provide:

• Your order number
• The email address used at checkout
• A brief description of your question or concern

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible. Include clear photos of the item, the issue, and the packaging when available.

Returns

Please do not send products to our registered business address without instructions. Contact our support team first to request a return and obtain the designated return address.

Business Operations

Chongqing Yilu Food Co., Ltd. is responsible for transactions conducted through silquarvo.com, including product sales, order processing, customer support, returns, and refunds.